Anyone who has ever worked in customer service has at some point or another dealt with that one customer. You know the type, the huffy, irritable, “My issues are more important than your wellbeing and rules” that insist and demand everything, while demeaning you in the process. Unfortunately, these people will always exist, however what we can change is how we allow these types of interactions to affect us. 

In today’s episode Sarah Elkins tells the story of one of her own unruly customer moments, as well as how she chose to learn and grow from the experience in order to teach others.