392 Intention and Mindfulness In Conversation
Inevitably we will have to confront the reality of how certain comments, remarks, and individuals make us feel, especially when it is in a negative way. Unspoken expectations lead to resentment, and if we do not have the hard conversations and practice curiosity and active listening we not only do a disservice to them but to ourselves as well.
In this episode Sarah Elkins takes us on a hike with her dog Jocko, while teaching us the importance of mindfulness and intention in conversations, and how important it is we talk to and listen to people we want to maintain relationships with.
392 Intention and Mindfulness In Conversation
Inevitably we will have to confront the reality of how certain comments, remarks, and individuals make us feel, especially when it is in a negative way. Unspoken expectations lead to resentment, and if we do not have the hard conversations and practice curiosity and active listening we not only do a disservice to them but to ourselves as well.
In this episode Sarah Elkins takes us on a hike with her dog Jocko, while teaching us the importance of mindfulness and intention in conversations, and how important it is we talk to and listen to people we want to maintain relationships with.
Highlights
Sharing things we enjoy with others.
How do you approach conversations that involve or may lead to conflict?
Knowing when, where, and how to start the hard conversations. Be mindful of your audience.
Stay curious about someone’s intentions and remember to actively listen.
Quotes
“Passive versus more direct approaches in having conversations, particularly in times when we feel like there is going to be conflict or we’re addressing something that could create conflict.”
“Anyone who has ever been in a long term relationship knows that timing is everything.”
“It’s all about Practice.”
About Sarah
"Uncovering the right stories for the right audiences so executives, leaders, public speakers, and job seekers can clearly and actively demonstrate their character, values, and vision."
In my work with coaching clients, I guide people to improve their communication using storytelling as the foundation of our work together. What I’ve realized over years of coaching and podcasting is that the majority of people don’t realize the impact of the stories they share - on their internal messages, and on the people they’re sharing them with.
My work with leaders and people who aspire to be leaders follows a similar path to the interviews on my podcast, uncovering pivotal moments in their lives and learning how to share them to connect more authentically with others, to make their presentations and speaking more engaging, to reveal patterns that have kept them stuck or moved them forward, and to improve their relationships at work and at home.
The audiobook, Your Stories Don’t Define You, How You Tell Them Will is now available!
Included with your purchase are two bonus tracks, songs recorded by Sarah's band, Spare Change, in her living room in Montana.
Be sure to check out the Storytelling For Professionals Course as well to make sure you nail that next interview!
391 Stories and Connection
It is vital to our own communities that we remember our stories and share them with one another, not to dwell on regrets and what ifs, but to reach out and connect with one another so that we all can learn and grow together, and hopefully create more grand stories on the paths we walk together.
In this revisited episode, Sarah Elkins and Lee Keylock discuss their own stories and how they have healed through sharing stories and listening to the stories that others share with us.
391 Stories and Connection
It is vital to our own communities that we remember our stories and share them with one another, not to dwell on regrets and what ifs, but to reach out and connect with one another so that we all can learn and grow together, and hopefully create more grand stories on the paths we walk together.
In this revisited episode, Sarah Elkins and Lee Keylock discuss their own stories and how they have healed through sharing stories and listening to the stories that others share with us.
Highlights
Connecting with people through sharing stories.
Healing from trauma through stories and the community that sharing those stories creates.
The changing paths our decisions create and how we should live in the moment and not dwell on what ifs.
Greet the world and the challenges offered with open minds and a willingness to learn.
Quotes
“No regrets. Life is sliding doors right? If it’s meant to be, it's meant to be.”
“We’re perpetual students, right? I’ve never approached anything I’ve ever done as an authority on anything.”
“It’s not enough to just hear stories. That can be brilliant and beautiful and life changing and you can have those moments, but when we work with youth we want them to think about how they can use stories to think about themselves, their communities, and the world and their place in it, and how they can become agents of change.”
About Lee
Lee Keylock is Director of Global Programs at Narrative 4 and oversees the coordination and administration of all aspects of N4’s ongoing programmatic development. Originally from Britain, Lee immigrated to the United States in 1989 and taught English at Newtown High School in Connecticut for thirteen years. He has served as an adjunct professor teaching Creative Writing and Composition at Southern Connecticut State University in New Haven, where he also earned his MFA in Creative Writing.
Connect with Lee on LinkedIn, Facebook, or Instagram! And make sure you check out his website Narrative 4!
About Sarah
"Uncovering the right stories for the right audiences so executives, leaders, public speakers, and job seekers can clearly and actively demonstrate their character, values, and vision."
In my work with coaching clients, I guide people to improve their communication using storytelling as the foundation of our work together. What I’ve realized over years of coaching and podcasting is that the majority of people don’t realize the impact of the stories they share - on their internal messages, and on the people they’re sharing them with.
My work with leaders and people who aspire to be leaders follows a similar path to the interviews on my podcast, uncovering pivotal moments in their lives and learning how to share them to connect more authentically with others, to make their presentations and speaking more engaging, to reveal patterns that have kept them stuck or moved them forward, and to improve their relationships at work and at home.
The audiobook, Your Stories Don’t Define You, How You Tell Them Will is now available!
Included with your purchase are two bonus tracks, songs recorded by Sarah's band, Spare Change, in her living room in Montana.
Be sure to check out the Storytelling For Professionals Course as well to make sure you nail that next interview!
390 Good Service Goes Both Ways
Anyone who has ever worked in customer service has at some point or another dealt with that one customer. You know the type, the huffy, irritable, “My issues are more important than your wellbeing and rules” that insist and demand everything, while demeaning you in the process. Unfortunately, these people will always exist, however what we can change is how we allow these types of interactions to affect us.
In today’s episode Sarah Elkins tells the story of one of her own unruly customer moments, as well as how she chose to learn and grow from the experience in order to teach others.
390 Good Service Goes Both Ways
Anyone who has ever worked in customer service has at some point or another dealt with that one customer. You know the type, the huffy, irritable, “My issues are more important than your wellbeing and rules” that insist and demand everything, while demeaning you in the process. Unfortunately, these people will always exist, however what we can change is how we allow these types of interactions to affect us.
In today’s episode Sarah Elkins tells the story of one of her own unruly customer moments, as well as how she chose to learn and grow from the experience in order to teach others.
Highlights
Respect others. Especially those who are in a position of community service.
Carrying your work home with you is not healthy for you.
When you are rude and nasty to people, no one will be in your corner.
Quotes
“But then it hit me, I should write a book about customer service. The point would be that good service goes both ways. If you want good customer service try being a good customer first.”
“Because it’s easier to provide good customer service when you are looking at it from the perspective of the customer.”
Dear Listeners it is now your turn,
Can you think of a time when you weren’t the best customer? When whatever was going on in your life erupted into a situation and you treated someone badly? Did you apologize? Can you think of a time when you had exceptional service? Did you tell the person or their manager? Did you write a rave review? What made the experience memorable?
We need kindness around us. You know the old saying that people are fighting battles we know nothing about. And when you’re frustrated with a situation it’s rarely the fault of the employee in front of you. And most of the time they can’t fix it without engaging their supervisor. So start with kindness and develop an advocate for yourself. Let’s do our best to bring our best to others.
And, as always, thank you for listening.
About Sarah
"Uncovering the right stories for the right audiences so executives, leaders, public speakers, and job seekers can clearly and actively demonstrate their character, values, and vision."
In my work with coaching clients, I guide people to improve their communication using storytelling as the foundation of our work together. What I’ve realized over years of coaching and podcasting is that the majority of people don’t realize the impact of the stories they share - on their internal messages, and on the people they’re sharing them with.
My work with leaders and people who aspire to be leaders follows a similar path to the interviews on my podcast, uncovering pivotal moments in their lives and learning how to share them to connect more authentically with others, to make their presentations and speaking more engaging, to reveal patterns that have kept them stuck or moved them forward, and to improve their relationships at work and at home.
The audiobook, Your Stories Don’t Define You, How You Tell Them Will is now available!
Included with your purchase are two bonus tracks, songs recorded by Sarah's band, Spare Change, in her living room in Montana.
Be sure to check out the Storytelling For Professionals Course as well to make sure you nail that next interview!
389 Identifying and Acting On Problems You Can Solve
We are surrounded by problems everyday of our lives, some manageable and others seeming too monumental to handle alone. Which is why it is so important to build a community of like minded individuals with the same goal of making a true difference.
In today’s episode Sarah Elkins and Tessa Clarke discuss the relationship people have with stuff, food waste, and how Tessa’s company Olio have been making a real difference in the face of the climate crisis.
389 Identifying and Acting On Problems You Can Solve
We are surrounded by problems everyday of our lives, some manageable and others seeming too monumental to handle alone. Which is why it is so important to build a community of like minded individuals with the same goal of making a true difference.
In today’s episode Sarah Elkins and Tessa Clarke discuss the relationship people have with stuff, food waste, and how Tessa’s company Olio have been making a real difference in the face of the climate crisis.
Highlights
Our relationship with objects, like clothing, that shape our identity.
What do you waste without realizing? How much do you think you throw away in a week? A month? And a year?
We all need someone in our corner to help build us up and to help chart a path forward.
Building community while also solving problems.
Quit wishing things would be better and start making the change yourself.
Quotes
“We always think the grass is greener on the other side but it never is.”
“What’s good for the planet is good for people and vice versa.”
“It is honestly exhausting being a founder, trying to drive the change in a world that’s set up not to change. So you’ve got to find ways to reenergize yourself and to keep going, to keep fighting every single day.”
Dear Listeners it is now your turn,
When you think about those 4 to 5 years that Tessa talked about and that journey of wanting to be entrepreneurial and thinking about it in terms of “what is the problem I can solve?” What is something you could start today, maybe it eventually becomes a side hustle, maybe the side hustle stays a side hustle, or maybe it turns into something more. What is a problem that you’ve experienced, that maybe you’re the person to solve?
And, as always, thank you for listening.
About Tessa
Tessa Clarke is the co-founder and CEO of Olio, the world’s only neighbour-to-neighbour food-sharing app, and a trailblazing force in the fight against waste. Since launching in 2015 - and as a remote first business - Olio has grown into a global movement with 8 million users, redistributing over 100 million meals and 14 million household items, proving that small actions can drive massive change. Recognised as Veuve Clicquot’s Bold Woman of the Year in 2023, Tessa is also a Sifted columnist, an Ambassador for the Better Business Act, and a member of the Small Business Growth Forum, advising the UK Government on SME concerns. With a track record of disrupting industry and mobilising communities, Tessa is a passionate speaker who inspires audiences to rethink business, sustainability, and the power of grassroots innovation.
Check out Tessa’s LinkedIn, Facebook, and Instagram! As well as her website Olio, and her TED Talk!
About Sarah
"Uncovering the right stories for the right audiences so executives, leaders, public speakers, and job seekers can clearly and actively demonstrate their character, values, and vision."
In my work with coaching clients, I guide people to improve their communication using storytelling as the foundation of our work together. What I’ve realized over years of coaching and podcasting is that the majority of people don’t realize the impact of the stories they share - on their internal messages, and on the people they’re sharing them with.
My work with leaders and people who aspire to be leaders follows a similar path to the interviews on my podcast, uncovering pivotal moments in their lives and learning how to share them to connect more authentically with others, to make their presentations and speaking more engaging, to reveal patterns that have kept them stuck or moved them forward, and to improve their relationships at work and at home.
The audiobook, Your Stories Don’t Define You, How You Tell Them Will is now available!
Included with your purchase are two bonus tracks, songs recorded by Sarah's band, Spare Change, in her living room in Montana.
Be sure to check out the Storytelling For Professionals Course as well to make sure you nail that next interview!
388 Changing Dynamic
Growth is something that cannot easily be stopped. Whether it be the weeds in a garden, or the inquisitive mind of a child, growth in all is something that should be encouraged and nurtured, even if it’s by our own hands, so that we can become the people we know we can be. Someone better than who we were yesterday.
In today’s episode, Sarah Elkins and Carlos Joaquin discuss the importance of Curiosity, Growth, Unity, and the Dynamics in not just the work place but in the home life, and how incredibly important it is to encourage those around you and to be the leader your peers need you to be.
388 Changing Dynamics
Growth is something that cannot easily be stopped. Whether it be the weeds in a garden, or the inquisitive mind of a child, growth in all is something that should be encouraged and nurtured, even if it’s by our own hands, so that we can become the people we know we can be. Someone better than who we were yesterday.
In today’s episode, Sarah Elkins and Carlos Joaquin discuss the importance of Curiosity, Growth, Unity, and the Dynamics in not just the work place but in the home life, and how incredibly important it is to encourage those around you and to be the leader your peers need you to be.
Highlights
Curiosity and how it makes people with power uncomfortable and people in need of strength, powerful.
Moving on, even when it’s hard, because that’s what is best for you.
Standing together, especially when faced with strife, is the strongest thing you can do.
Comparison is the enemy of growth and unity.
Creating a safe environment to express something and not be dismissed or treated differently, so everyone can be apart of the discussion.
Growing, and helping others grow, through finding Your community.
Quotes
“We decided we’re not going to be a part of this anymore, and we’re going to say goodbye, and we did, and it was hard, but I think we found strength in each other, and we were united.”
“Psychological safety is a key factor of any learning and development. And if you can’t have that then, there’s always this lingering or this resistance or this inability to even share or to connect.”
“You focus on that person and you find out, what do they care about, how can I help them get a little bit of that into their lives? Because it’s more than numbers, it’s more than metrics, it’s caring about this person and this person will deliver those numbers, this person will deliver those metrics.”
Dear Listeners it is now your turn,
What is something that happened in your life, early in your life, that you can now attach to your values? That you can look back, maybe at the time you didn’t see it, but you can look back now and see it as a pivotal moment that made you who you are right now. And how can you reframe the story? So that, like Carlos does, you find those silver lining moments, that you understand intuitively and innately, that you can do better.
And, as always, thank you for listening.
About Carlos (from his website)
I work with small businesses, founders, and teams to improve communication, leadership, and customer experience. Whether it’s a one-on-one coaching session, a team workshop, or consulting on systems, I help people move from scattered to strategic — with heart.
Check out Carlos’s LinkedIn and Instagram! As well as his website!
About Sarah
"Uncovering the right stories for the right audiences so executives, leaders, public speakers, and job seekers can clearly and actively demonstrate their character, values, and vision."
In my work with coaching clients, I guide people to improve their communication using storytelling as the foundation of our work together. What I’ve realized over years of coaching and podcasting is that the majority of people don’t realize the impact of the stories they share - on their internal messages, and on the people they’re sharing them with.
My work with leaders and people who aspire to be leaders follows a similar path to the interviews on my podcast, uncovering pivotal moments in their lives and learning how to share them to connect more authentically with others, to make their presentations and speaking more engaging, to reveal patterns that have kept them stuck or moved them forward, and to improve their relationships at work and at home.
The audiobook, Your Stories Don’t Define You, How You Tell Them Will is now available!
Included with your purchase are two bonus tracks, songs recorded by Sarah's band, Spare Change, in her living room in Montana.
Be sure to check out the Storytelling For Professionals Course as well to make sure you nail that next interview!
387 Reframe Your AI Story featuring Michael Kollo
Michael's background and transition to AI @ 13:38
Michael reveals his unexpected background in the arts and theatre, and how he later transitioned into finance before becoming interested in the implications of AI. He shares insights about the resistance to change and adoption of new technologies within the finance industry.
Observations on AI adoption and impact @ 30:22
Michael shares two key observations about the adoption of AI: 1) Finance professionals initially dismissed the potential of machine learning, but then quickly embraced it for commercial reasons rather than scientific merit. 2) Highly experienced and successful finance professionals were often the most resistant to acknowledging the disruptive impact of AI on their industry.
Episode Highlights:
AI will be the next cautionary tale about companies and individuals who ignore new technology, rather than embrace it. (Think Kodak & Blockbuster.)
Don't think of AI as exclusively a technology tool, think of it as a writing and development tool.
Humans drive AI by desire, the "I want to..." AI doesn't create or change because it desires to do so.
Quotes:
"It's not 'how is AI going to change my industry', it's 'how am I going to use AI to change my industry?"
On the difference between an AI and human approach: “It's not so much a skills question, it's a will or a desirequestion, that I want to do something is not within AI's remit..."
Meet Michael Kollo:
Michael Kollo is a finance professional turned AI strategist with a PhD in Finance from the London School of Economics. With over 15 years of experience at the intersection of quantitative finance and technology, he has held roles at BlackRock, Fidelity, AXA, and HESTA.
AI represents the most significant shift in financial services since the rise of algorithmic trading. However, the real challenge lies in deploying AI to create tangible value. Through Evolved AI, Michael works directly with financial firms to ensure AI adoption is practical, secure, and aligned with industry needs.
Whether through executive training or micro-automations, he focuses on bridging the gap between AI capability and financial business objectives. Committed to making AI an augmentative tool rather than a black box, he helps firms navigate this transformation with clarity, strategy, and execution.
Follow Michael on Instagram and Connect with him on LinkedIn.
About Sarah
"Uncovering the right stories for the right audiences so executives, leaders, public speakers, and job seekers can clearly and actively demonstrate their character, values, and vision."
In my work with coaching clients, I guide people to improve their communication using storytelling as the foundation of our work together. What I’ve realized over years of coaching and podcasting is that the majority of people don’t realize the impact of the stories they share - on their internal messages, and on the people they’re sharing them with.
My work with leaders and people who aspire to be leaders follows a similar path to the interviews on my podcast, uncovering pivotal moments in their lives and learning how to share them to connect more authentically with others, to make their presentations and speaking more engaging, to reveal patterns that have kept them stuck or moved them forward, and to improve their relationships at work and at home.
The audiobook, Your Stories Don’t Define You, How You Tell Them Will is now available!
Included with your purchase are two bonus tracks, songs recorded by Sarah's band, Spare Change, in her living room in Montana.
Be sure to check out my Storytelling For Professionals Course as well to make sure you nail that next interview!
386 Media Literacy and Division
In the age of the internet it is impossibly easy for us to see something shocking and outrageous, ending up with us emotionally and morally outraged. We want to speak up, to make our voices heard in the sea of noise if only for a moment. However, it is easy for us to make a mistake on who we follow or share posts from, it is very easy to be fooled by a wolf in sheep’s clothing, which is why it is vital to stop, take a moment to do some basic research, and make our own informed decision.
In today’s episode, Sarah Elkin’s has a solo show dedicated to her thoughts on media literacy, the division that has been amplified by social media, and how important it is that we not only do our own fact checking, but that we also convey our thoughts and stories with intention in order to accurately portray what we believe.
386 Media Literacy and Division
In the age of the internet it is impossibly easy for us to see something shocking and outrageous, ending up with us emotionally and morally outraged. We want to speak up, to make our voices heard in the sea of noise if only for a moment. However, it is easy for us to make a mistake on who we follow or share posts from, it is very easy to be fooled by a wolf in sheep’s clothing, which is why it is vital to stop, take a moment to do some basic research, and make our own informed decision.
In today’s episode, Sarah Elkin’s has a solo show dedicated to her thoughts on media literacy, the division that has been amplified by social media, and how important it is that we not only do our own fact checking, but that we also convey our thoughts and stories with intention in order to accurately portray what we believe.
Highlights
Sharing the right stories with intention, that are compelling and true.
What are you doing in your daily life that does more harm than good? How do you engage with the people and world around you?
You never really know who is listening to you, whether it is our phones and social media, or the people around us.
Quotes
“You don’t have to tell people who you are or what matters to you. They come to those conclusions through the stories they hear.”
“But if I’m too busy to check the source, maybe I shouldn’t have shared it at all. Everything we do has consequences and if we don’t consider the ‘what happens next?’ question, we damage relationships, our reputations, and miss incredible opportunities. We contribute to the noise of division.”
Dear Listeners it is now your turn,
I challenge you, to either stop scrolling, I know it’s hard. Or take inventory for a few days as you participate. Are your emotions like a rollercoaster as you scroll, feeling really good when you see something you agree with and getting angry, discouraged, or judgey when you see something you don’t? Before you hit that like button ask yourself what your intention is when engaging. Are you sure what you’re sharing is true? If you’re sharing someone else’s story, is this a stranger? Are you trusting their opinion over somebody in a similar situation who might be your neighbor or someone in your community? Ask yourself what exactly you’re signaling to people by engaging on the post, are you putting something out there that is insulting to people you care about? I am so discouraged and disgusted by the division and polarization, and if you are too, then stop contributing to it.
And, as always, thank you for listening.
About Sarah
"Uncovering the right stories for the right audiences so executives, leaders, public speakers, and job seekers can clearly and actively demonstrate their character, values, and vision."
In my work with coaching clients, I guide people to improve their communication using storytelling as the foundation of our work together. What I’ve realized over years of coaching and podcasting is that the majority of people don’t realize the impact of the stories they share - on their internal messages, and on the people they’re sharing them with.
My work with leaders and people who aspire to be leaders follows a similar path to the interviews on my podcast, uncovering pivotal moments in their lives and learning how to share them to connect more authentically with others, to make their presentations and speaking more engaging, to reveal patterns that have kept them stuck or moved them forward, and to improve their relationships at work and at home.
The audiobook, Your Stories Don’t Define You, How You Tell Them Will is now available!
Included with your purchase are two bonus tracks, songs recorded by Sarah's band, Spare Change, in her living room in Montana.
Be sure to check out the Storytelling For Professionals Course as well to make sure you nail that next interview!