Customer Service

When Your Heart is In It, You Bring Great Value

Stories of Understanding the Value of Your Work

Going into the resume and job search business, John Sattler underestimated the impact he could have on the lives of others. His interest in starting this business had more to do with using the knowledge and skills he had developed as a recruiter to make his income, and less to do with the “why” behind it.

His “ah ha” moments came when he opened his mind and heart to really get to know a few of his clients. John realized that each client had a completely different and interesting story to tell, they just didn’t know how to tell it.

He’s not a soft-skills guy, in terms of how he approaches his work. John isn’t the guy you go to cry on his shoulder; he’s the guy who will tell you exactly what he thinks, and will not sugar coat his advice and suggestions. That’s why he won’t take on every client that knocks on his door. If he gets the impression that the client isn’t going to put in the work and effort it will take to get a job, and if he gets the impression that the client won’t choose to be self-reflective about his or her past challenges, he will refer that client to someone else. And that’s what makes him such an asset to the clients who retain him.

It’s magical when you realize that your skills and competence can make a real difference in a person’s life, and that they realize your value and will invest in themselves to benefit from those skills and competence.